Delivery Information

  1. Appliance Depot Deliveries

At The Appliance Depot, we use our own delivery drivers and vans to deliver products at no additional charge to the vast majority of mainland England and South Wales. For some areas, such as northern England, Scotland and Western Wales, we use a third-party courier which may incur an additional charge. For smaller appliances, we may use the courier company DPD.

Once you have placed your order, a member of our team will be in touch to arrange delivery. As our main method of delivery is our own drivers, and we go to a different region each day, it could be up to two weeks before we deliver your product. However, in most instances, we are able to deliver your order before this time frame.

The driver will phone you when he is approximately 30 minutes from your delivery address, unless other arrangements have been made with a member of staff. We deliver between the hours of 6am and 5pm and we cannot guarantee a specific time for deliveries.

If there is clear and easy access to your property with no steps, the driver will be happy to assist you in taking the item inside. However, please do remember that the driver is one individual with a set of wheels - if it is a large order than he will not be able to take it inside on his own. It is your responsibility to ensure that the product will fit through any doors - our drivers will not remove doors in order to bring a product into a building. Once our driver has delivered the product, he will unpack it and photograph it. Please inform us if any of the above factors affect your order as undelivered items caused by such problems will be subject to a failed delivery fee.

  1. Third Party Palletised Deliveries 

We will occasionally be unable to deliver an order with our own delivery drivers. When this is the case, we will use a palletised third-party courier to deliver your order. The order process will be the same as if it were our own driver - you will place your order and then a member of the team will contact you to confirm your order and arrange delivery. Your product will be securely packaged and strapped to a pallet. The third-party courier will deliver the product to you still strapped to the pallet and it will be a kerbside delivery. You will be required to sign for these deliveries, so please ensure that you are home for the delivery. The driver will phone you when he is approximately 1 hour away from the delivery address.

  1. DPD Deliveries 

We can send smaller items with DPD, as long as they fit safely and securely in a parcel. Once you have placed an order, one of the team will be in touch with you to confirm the order and the delivery. If it is suitable for us to send the product with DPD, we will inform you of this and schedule it for a day which is suitable for you. DPD offer a 2-day delivery service - DPD will collect the product from us the day after you have ordered it, and they will deliver it to you the following day. You will be required to sign for a DPD delivery, so please ensure that you are home for the delivery.

Non-Billing Address Deliveries

If you request a delivery to an address which is not your registered billing address, it may be necessary for us to implement further security checks prior to accepting the order. We do this to protect our customers against any potential fraudulent action. If this is the case, we will contact you as soon as you have placed your order. If we are unable to get in touch with you, it may delay your order being processed and therefore may affect the delivery date.

Delivery Timeslots 

Please ensure that when you arrange your delivery with us, you will be home all day on the specified date. Unfortunately, we cannot state what time your order will be with you when you place the order, but if you phone us the day before it is due to be delivered, we will be able to tell you a rough estimated time of arrival. The driver will contact you when he is 30 minutes from your address to ensure that you are there - he is unable to leave the product without first receiving a signature. If you realise you cannot adhere to the delivery date scheduled, you must inform us of this by midday at least one working day before, otherwise failed delivery charges will apply. 

Failed Delivery Charges

If we have arranged for a product to be delivered and there is no one at the address to accept and sign for it, you are responsible for paying a failed delivery fee. If there are other reasons as to why the delivery cannot occur, such as it not fitting through the door, or the wrong item has been ordered, you will again be liable for paying a failed delivery fee. Failed delivery charges are £50 and at the discretion of the manager.

Old Product Collection

Unfortunately, we do not have the facilities to collect old appliances.

Special Deliveries

Isle of Wight

Please call 01162 789741 for prices

Isle of Man

Please call 01162 789741 for prices

Republic of Ireland

Please call 01162 789741 for prices

Northern Ireland

Please call 01162 789741 for prices

Scottish Isles

Please call 01162 789741 for prices


Delivery Guide

Have a read through this quick and easy guide on how to have a smooth-sailing delivery.

1. Be ready for when we arrive 

If you are one of the first deliveries scheduled, we will send you an SMS the day before to let you know that the driver will be with you early in the morning. Our driver will phone you 30 minutes before he is due to arrive at your address. Our deliveries start at 6am and finish by 5pm - please be aware that they will get to their first delivery at 6am!

2. Gaining access to the property

Unfortunately, deliveries don't always go plan. Have a read though the following to ensure the delivery goes with no complications.

 

1. Are there steps to the property? Our drivers are unable to take products up steps and so you will be required to provide additional people to assist you to do this yourself.
2. Have you taken all of the required measurements? Some of the appliances we sell, such as American fridge-freezers and range cookers, are very large and will not fit through standard-sized doors. Our drivers will not remove doors in order to bring an appliance into a building. 
3. Are there parking restrictions? Our drivers will be unable to stop if there is not clear and easy access into the building.
4. Will your property be easy to locate? If you live down a narrow lane or in a new build estate, please do inform us of this so that we can let the driver know. It may be necessary for you to provide us with directions to your property, or for you to provide the driver with these when he phones you 30 minutes before delivery.   


3. Avoiding damage

Many of the appliances we sell are large and heavy. Our driver will always try to make the delivery as smooth and easy as possible, but it may be necessary for you to ensure that any hallways or other floor surfaces are clear prior to the delivery. If he does not have clear and easy access into the property, he may not be able to take it into the desired part of the property.

4. Unwanted items

As stated in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations Act of 2013, you are entitled to cancel your order within 14 days after receiving the product(s), without being required to provide a reason. It is essential that the appliance has not been installed, used or damaged, and that all of the provided accessories are returned alongside it. If any damage comes to the product, or there are missing components upon its return, we reserve the right to charge you accordingly.

You can request for us to collect the item from you at a fee of £50 per item, or you can return the item yourself at your own cost.

We reserve the right to apply re-handling charges for items that are being returned to us, which is a cost of £50.

5. Damaged or faulty products

If there any components missing from the delivery, such as any accessories, please inform us of this within 48 hours and we will send you replacement ones. If you notice that the item is damaged in anyway, get in touch with us within 48 hours of delivery. We will ask for photographs of the damage so that we can resolve the issue as best as possible.

If you notice that the product is faulty in any way, you have the right to a full refund, as long as it is within 30 days of delivery. If it exceeds this time frame, you will not be able to return it. Instead, we will schedule for an engineer to visit you to attempt to resolve the issue.

6. Unforeseen circumstances

From time to time, incidents occur which may prevent us from delivering your product at the specified time. For example, there may have been a traffic accident, extreme weather or a vehicle breakdown delaying or preventing the item from being delivered on time. If this is the case, we will inform you at the earliest possible time.

Due to these potential delays, we highly recommend that you do not book a kitchen fitter until the appliance has been delivered and you have had the chance to inspect them. If you do not adhere to this advice and the product is not with you when expected but you have booked a kitchen fitter, this is at your own expense and we will not reimburse the cost.